Troubleshooting Guide

This section provides solutions to common issues, misconfigurations, and user errors encountered while deploying or using dbWatch Control Center. Whether you’re installing from scratch, restoring a backup, or resolving access problems—this guide points you to the right fix.

Below are categorized links to detailed troubleshooting topics.

Backup and Recovery

• Backing Up dbWatch Configuration
  Learn how to create a safe backup of your current dbWatch setup for disaster recovery or migration.

• Restoring Configuration Backup
  Step-by-step guide to restore your dbWatch environment from a previously taken backup.

Installation and Setup Issues

• Fresh Installation Checklist
  Covers the steps and common mistakes during new installations on Windows and Linux.

• Resetting the Admin Account
  If the admin password is lost or locked, use this guide to reset access safely.

• Remote Support Access
  Learn how to securely enable dbWatch support to remotely assist in troubleshooting.

Instance and Job Issues

• Adding MySQL Instance — Super Privilege Error
  Troubleshoot privilege-related issues when adding MySQL or MariaDB instances.

General Fault Finding

• Fault Finding Guide
  A general diagnostic checklist to identify and isolate problems in the dbWatch environment.

• Issues and Troubleshooting
  A running list of commonly encountered issues and their standard solutions.

Term confusion

• Definition Mapping
  Definition of terms you might hear. Some terms in dbWatch changed when moving from version 12 to CC.

Need More Help?

If the guides above don’t solve your issue, contact our support team with logs or screenshots:

support@dbwatch.com

For real-time issues, remote support may be enabled to allow our team to investigate your environment directly.