Troubleshooting Guide

This section provides solutions to common issues, misconfigurations, and user errors encountered while deploying or using dbWatch Control Center. Whether you’re installing from scratch, restoring a backup, or resolving access problems—this guide points you to the right fix.

Below are categorized links to detailed troubleshooting topics.

Backup and Recovery

• Backing Up dbWatch Configuration
  Learn how to create a safe backup of your current dbWatch setup for disaster recovery or migration.

• Restoring Configuration Backup
  Step-by-step guide to restore your dbWatch environment from a previously taken backup.

Installation and Setup Issues

• Fresh Installation Checklist
  Covers the steps and common mistakes during new installations on Windows and Linux.

• Resetting the Admin Account
  If the admin password is lost or locked, use this guide to reset access safely.

• Remote Support Access
  Learn how to securely enable dbWatch support to remotely assist in troubleshooting.

Instance and Job Issues

• Adding MySQL Instance — Super Privilege Error
  Troubleshoot privilege-related issues when adding MySQL or MariaDB instances.

• Definition Mapping Errors
  Resolve mapping problems that may prevent job assignments from executing correctly.

General Fault Finding

• Fault Finding Guide
  A general diagnostic checklist to identify and isolate problems in the dbWatch environment.

• Issues and Troubleshooting
  A running list of commonly encountered issues and their standard solutions.

Need More Help?

If the guides above don’t solve your issue, contact our support team with logs or screenshots:

support@dbwatch.com

For real-time issues, remote support may be enabled to allow our team to investigate your environment directly.